Operational Research The Science of Better

How O.R. Improved Performance and Profitablilty for a Regional Baker

A medium sized bakery’s new managing director inherited a successful business containing a large number of ‘legacy’ operational information processes that he felt could be improved. O.R. people were brought in to help management turn existing data into useful information for shop-floor dissemination.

The Problem

The two main objectives were:

  • to identify redundant effort in data collection (for example, collecting data that were never used or duplicate entry)
  • to consult the shop floor via a series of interviews and provide a solution as to how the existing shop floor communications could be improved

During the process of the undertaking the project, the objectives evolved to include the provision of a means for the members of the senior management team to communicate performance issues more effectively.

The Solution

The Value